{"id":13247,"date":"2018-10-30T18:26:37","date_gmt":"2018-10-30T17:26:37","guid":{"rendered":"https:\/\/www.knowledgebase.info-bit.com\/?p=13247"},"modified":"2020-04-09T15:18:05","modified_gmt":"2020-04-09T14:18:05","slug":"prima-installazione-di-ring-%e2%86%92-installazione-fallita-ring","status":"publish","type":"post","link":"https:\/\/www.knowledgebase.info-bit.com\/?p=13247","title":{"rendered":"Add-on Ring: Installazione fallita"},"content":{"rendered":"

SINTOMO<\/strong><\/b><\/p>\n

Quando si apre il client SAP B1 con i permessi di Administrator e si cerca di fare partire Ring per la prima installazione, oppure per un aggiornamento, appare il messaggio di errore\u00a0\u201cAdd-on ring: Installazione fallita\u201d<\/strong><\/b><\/p>\n

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WORKAROUND 1<\/strong><\/b><\/p>\n

Il problema si risolve seguendo gli step sotto riportati<\/p>\n

Stoppare manualmente il servizio “SAP Business One Client Agent\u201d, poi avviare B1 (anche non come amministratore), in questo modo\u00a0Ring dovrebbe installarsi.<\/u><\/strong><\/b><\/p>\n

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In seguito riavviare il servizio, ora il tutto dovrebbe funzionare correttamente.<\/p>\n

WORKAROUND 2<\/strong><\/b><\/p>\n

Se si sta installando un aggiornamento di Ring e il primo workaround non risolve il problema, \u00e8 necessario investigare se esistono utenti o programmi che pongono un lock sulla cartella di installazione di Ring e che di conseguenza impediscono all’installer di di sostituire i files.<\/p>\n

Questo scenario si pu\u00f2 presentare quando Ring \u00e8 installato su un application server (es. Windows terminal server, Citrix, …).
\nTutti gli utenti collegati tengono in lock la cartella di installazione di SAP Business One e di Ring.
\nIn questo caso, l’aggiornamento dell’add-on pu\u00f2 essere effettuato solo quando tutti gli altri utenti sono disconnessi da SAP Business One<\/span>.<\/p>\n

Se gli utenti risultano sconnessi ma non \u00e8 ancora possibile installare l’aggiornamento, verificare se esistono programmi che tengono in lock la cartella di installazione.
\nEffettuare la verifica tentando di rinominare la seguente cartella:\u00a0C:\\Program Files (x86)\\SAP\\SAP Business One\\AddOns\\INFOBIT\\Ring<\/strong>.
\n<\/em>Se l’operazione fallisce \u00e8 necessario individuare il programma che blocca l’installazione e terminarlo.
\nSe possibile provare a riavviare il client o l’application server e ritentare l’aggiornamento di Ring.<\/p>\n

WORKAROUND 3<\/strong><\/b><\/p>\n

Verificare che l’utente di Windows abbia diritti sufficienti per scrivere nella cartella di installazione di Ring (es.\u00a0C:\\Program Files (x86)\\SAP\\SAP Business One\\AddOns\\INFOBIT\\Ring<\/em>).<\/p>\n

RIFERIMENTI<\/strong><\/b><\/p>\n

https:\/\/pedromagueija.com\/uncategorized\/add-on-installation-failed-when-using-sld\/<\/a><\/p>\n

Hey Pedro, thanks for sharing this.<\/em><\/i>
\nThere are scenarios where it is exactly the opposite,\u00a0then you have to stop the service, start client as administrator, install LW add-ons, start service again<\/strong><\/b>. Check Note\u00a0https:\/\/launchpad.support.sap.com\/#\/notes\/2539281<\/a><\/em><\/i>
\nI was facing this problem with 9.3 PL04 and this procedure fixed it.<\/em><\/i><\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":13245,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[30],"tags":[89,88],"yoast_head":"\r\nAdd-on Ring: Installazione fallita - Knowledgebase Info-Bit<\/title>\r\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<meta property=\"og:locale\" content=\"it_IT\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Add-on Ring: Installazione fallita - Knowledgebase Info-Bit\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.knowledgebase.info-bit.com\/?p=13247\" \/>\r\n<meta property=\"og:site_name\" content=\"Knowledgebase Info-Bit\" \/>\r\n<meta property=\"article:published_time\" content=\"2018-10-30T17:26:37+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2020-04-09T14:18:05+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.knowledgebase.info-bit.com\/wp-content\/uploads\/2018\/10\/RING-INSTALLAZIONE-FALLITA-SAP-BUSINESS-ONE-845x321.png\" \/>\r\n\t<meta property=\"og:image:width\" content=\"845\" \/>\r\n\t<meta property=\"og:image:height\" content=\"321\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Scritto da\" \/>\n\t<meta name=\"twitter:data1\" content=\"Beatrice Mendiola\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuti\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.knowledgebase.info-bit.com\/#website\",\"url\":\"https:\/\/www.knowledgebase.info-bit.com\/\",\"name\":\"Knowledgebase Info-Bit\",\"description\":\"Soluzioni rapide alle richieste dei nostri clienti\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.knowledgebase.info-bit.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"it-IT\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.knowledgebase.info-bit.com\/?p=13247#primaryimage\",\"inLanguage\":\"it-IT\",\"url\":\"https:\/\/www.knowledgebase.info-bit.com\/wp-content\/uploads\/2018\/10\/RING-INSTALLAZIONE-FALLITA-SAP-BUSINESS-ONE-845x321.png\",\"contentUrl\":\"https:\/\/www.knowledgebase.info-bit.com\/wp-content\/uploads\/2018\/10\/RING-INSTALLAZIONE-FALLITA-SAP-BUSINESS-ONE-845x321.png\",\"width\":845,\"height\":321},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.knowledgebase.info-bit.com\/?p=13247#webpage\",\"url\":\"https:\/\/www.knowledgebase.info-bit.com\/?p=13247\",\"name\":\"Add-on Ring: Installazione fallita - 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